Read our guide to find out.
You don’t have to look very far to see the impact of Artificial Intelligence (AI) in everyday life.
For operational systems, the sheer scope of possible AI applications is massive—from real-time maintenance of equipment to virtual design that allows for new, improved and customized products, to a smart supply chain and the creation of new business models.
By helping users make smarter decisions, predictive analytics has completely transformed the way people work. And it’s only going to get better. In a digital world, predictive analytics can provide users with more valuable and insightful data at the point they are making a decision.
In operational systems, predictive analytics are being used for more proactive maintenance and repairs and supply chain optimization.
As high-profile breaches continue to grow in frequency and severity, every company is looking for ways to make their applications and user data more secure. In fact, 61% of cybersecurity professionals say threats to data privacy are their biggest concern.
To address this, new UX is incorporating security and authentication methods like fingerprint, voice and facial recognition directly into the design—making safety seamless and even more comprehensive.
Today, users want an experience that “knows” them. Which explains why in a recent study, 33% of customers who abandon business relationships said they do so because personalization is lacking.
In 2019, UX design will need to anticipate and deliver on what users need when they need it. Smart, personalized interfaces should use insight to tailor the user experience to be simpler. For example, workers using operational systems should only be presented with tasks they are directly involved with.
For users working in a mobile setting, companies need to deliver their solutions as a mobile-based solution, period. For example, we’ve designed mobile apps for growers completing food testing in the field before packing, water companies testing at the well site and mechanics working on airplanes on a tarmac.
At Catalyst UX, we repeatedly emphasize the importance of simplicity in design—and this trend will continue. Why? A more simplified, efficient user experience reduces the time required to complete tasks, enables use by lower skilled people and reduces training. All of this flows to one important place: your bottom line.
While you have access to more raw data today than ever before, it doesn’t mean much if your users don’t know how to consume it—especially with 65% of the population identifying as visual learners. Now users expect to see only useful, visual insights versus raw data. This means new UX will need to serve up only pertinent information in a visually engaging way.